Pinpoint Security is located in Bridge City, Texas.
We service in Southeast Texas, the lakes area, Baytown, and Southwest Louisiana.
Pinpoint Security offers professional installation and 24-hour monitoring of residential and commercial burglar and fire alarm systems. Our equipment provides the latest in smart home and interactive services. Pinpoint Security and EyeOn Systems merged in 2016 in order to give our customers access to all equipment and services under one roof. Whether you need a burglar alarm, fire alarm, or video surveillance, we have you covered. Combined we have over 100 years of experience.
Frequently Asked Questions
About Pinpoint Security
1. Where do you service?
We service within a 100-mile radius from our business location in Bridge City, Texas. This includes Southeast Texas, the lakes area, Baytown, and Southwest Louisiana.
2. What is the best way to reach us?
You can give us a call at (409) 792- 9212, Monday through Friday from 8:00a.m to 4:30p.m.
If you have an emergency and need to reach us outside of business hours, call the office phone at (409) 792- 9212 and the monitoring station will get the message to us at home.
You can also email us at info@pinpointsecurity.us
Monitoring, Service & Equipment
3. What is the difference between a monitored and self-monitored security system?
A monitored system is monitored 24 hours a day, 7 days a week. If an alarm is triggered, the monitoring station will receive an immediate notification. You will receive a phone call from the monitoring station and if the alarm is a false alarm, authorities will not be notified. If the alarm is triggered and it is not a false alarm, authorities will be notified and dispatched to the location.
A self-monitored system is not monitored by the monitoring station. If an alarm is triggered, the siren will sound off but no one will be notified of the intrusion. A self-monitored system can be economical. The primary advantage of self-monitored security systems is cost. Even if you pay a professional to install your system, it will still be less expensive than a monitored system because the monthly cost is less than a monitored system.
4. What are common components of a security system?
A home security system consists of different components. It can include motion detectors, indoor and outdoor cameras, glass break detectors, door and window sensors, smoke detectors, carbon monoxide detectors, yard signs and window stickers. All of these alarm system components work together to keep you and your family safe from a variety of threats.
5. Can I get a home security system without a phone line?
Yes, we offer a wide array of systems that are wireless. Wireless systems function off of a cellular connection and will perform if the power is out, the phone line is cut, or if the internet is down.
6. Will my pet trigger my motion detector?
Home security systems can be fully functional even when pets share your home. We offer a wide variety of pet immune motion detectors for 40lbs, up to 100lbs. Let us know if you have pets that share your home and we will set you up with the proper motion detectors for your specific needs.
7. What are the “smart home” features of security systems?
You can create a “smart home” when setting up a home security system. Mobile Apps for security systems can control and monitor your home’s thermostat, lighting, and other devices. Customers choose “smart home” features for added security, convenience, and to better control their utility expenses.
8. What is your return policy for equipment?
We are a local company that offers a wide array of equipment for users. Once equipment is purchased, we do not accept returns. However, we work with you before a purchase is made to ensure that the equipment is what you need/want for your residence, business, etc.
9. How do I change my alarm keypad’s code?
There are several ways to change an alarm keypad code. Depending on your system and your service, you may be able to change the code online, on your keypad itself, or by calling our office. Give us a call at (409) 792-9212, in order to better understand how we can help you change your code.
10. What if my alarm isn’t working properly?
Give us a call at (409) 792-9212. Let us try and troubleshoot the issue from the office and if the problem isn’t fixed, we will gladly come to your business or residence in order to resolve the issue.
11. My touchscreen keypad is indication a low battery, what do I do?
Most of our batteries have a life of approximately 3-5 years. If your touchscreen keypad is indicating a low battery, give us a call (409) 792-9212 and we will schedule someone to come out and change the battery for you.
12. How do I cancel an alarm?
If you have a monitored system, once an alarm has been triggered, you will receive a call from the monitoring station. If the alarm is a false alarm, you will have the opportunity to give them your password in order to cancel the alarm.
13. How do I request service or technical support for my alarm system?
Just give us a call (409) 792-9212 if you are needing service or have any questions. You can give us a call from 8:00a.m to 4:30p.m, Monday through Friday.
14. I am going out of town and would like to set up a temporary contact person. How do I do this?
If you are going out of town, give us a call at (409) 792-9212 in order to set up a temporary contact person. Once you get back in town, give us a call-in order to change the primary contact person back to yourself.
Safety
15. If I have an emergency, who should I call first?
If you are able to press the panic button on your keypad, do so immediately and our central station will request emergency services. If you are unable to reach the keypad, immediately call 911 and tell them your location and the nature of your emergency.
16. Will the police be immediately notified if an alarm is triggered?
If an alarm is triggered on a monitored system, the monitoring station will be immediately notified. Once they are notified, they will contact you. If it isn’t a false alarm, they will immediately dispatch police.
17. How do security systems protect against fire and flood?
Home security systems guard against intruders but some also protect against environment disasters by detecting heat, smoke, and moisture. Alarms and text alerts can help prevent or minimize damage from fire and water.
18. What if a criminal breaks the control panel?
Our panels are tamper proof with smash and crash protection. Smash and crash protection means that if a panel has been tampered with, the control panel will alert the monitoring station to dispatch emergency personnel.
19. How can I control my security system if I am away?
The ability to control security system components from anywhere is one of the advantages of smart home technology. You have the option to have a smartphone app with the Security Advantage + plan. The app allows you to control your system, and smart home devices from anywhere in the world.
20. Can you monitor my existing alarm system?
It depends of the system. More times than not, we are able to monitor your existing system. Give us a call at (409) 792-9212 in order to determine if your system can be monitored by us.
21. Will my children be able to operate the alarm?
Absolutely! Depending on the age of the child, they will be able to operate the system. The system will be able to be disarmed and armed with a four-digit code or a key fob. It will be up to you whether you would like your child to be able to operate the system. Individual codes can also be created for different users.
DIY Alarm
22. Is a DIY security system better than a professionally installed one?
DIY security systems and professionally installed ones are both viable options. Give us a call at (409) 792-9212, to help you decide which system will better fit your specific needs.
23. Does the DIY Alarm system require a contract?
The DIY Alarm does not require a contract when you buy the equipment. We offer a free DIY Burglar Alarm that requires a 36-month contract.
Cost, Contracts & Savings
24. How much does a security system cost?
Security Systems can be very affordable. The price of a system all depends on the size of your home or business, equipment selected, and plan that you choose. We offer a wide range of equipment and services, in order to find the right system for you.
25. Should I get a home security system if I rent an apartment or home?
Absolutely. We offer wireless systems that are easy to use, affordable, and easy to relocate, when it is time for you to move. We even offer an easy to use wireless DIY alarm that is perfect for renters or home buyers.
26. What is the initial cost of a security system?
The first initial cost of the security system is the equipment. This cost can vary depending on the system you choose and the add-ons that are available. Additional costs include installation costs, unless you purchase a DIY Alarm and install it yourself. Monitoring charges will also apply once the alarm is installed. All costs will vary depending on the system chosen, installation costs, and services required for the system.
27. Do I have to sign a contract? And how long is a contract?
36-month contracts are standard before installation. However, we offer a DIY Burglar Alarm that does not require a contract when equipment is purchased. We are a local company that ensures that you get the best deal on equipment and monthly monitoring and will make sure that you are happy with your service and equipment.
28. How much is Alarm Monitoring per month?
Monthly monitoring can start as low as $35/monthly and increase based on the system chosen, smart home add-ons, and cameras.
29. Can purchasing a security system reduce my homeowner’s insurance?
Yes, on average you can save anywhere from 2-20% on your homeowner’s insurance with a monitored system (Burglar or Fire), depending on the insurance provider. Call your insurance provider to find out more.